We’ve put together some commonly asked questions

How do I choose the right plan for my needs?

Explore our range of plans designed to suit various travel preferences. Consider your data requirements, destination and the duration of your stay to find the perfect fit.

  • Low to Moderate Usage: 1-2 GB per day
  • Moderate to High Usage: 2-5 GB per day
  • Heavy Usage: 5+ GB per day
  • Very Heavy Usage: 9+ GB per day

These are general estimates, and actual usage can vary based on individual behavior and specific app settings.

Why can't I connect to the internet after adding eSIM?

Here's what to try: 

For iPhone:

  1. Go to "Settings" > "Cellular" or "Mobile Data."
  2. Make sure "Cellular Data" is turned on.
  3. Tap "Cellular Data Options" or select eSIM and ensure "Data Roaming" is on.
  4. Restart your device.

For Android: 

  1. Go to "Settings" > "Connections" > "Mobile Networks."
  2. Toggle "Data Roaming" on.
  3. Restart your device.

These steps should help. If not, contact us for further help.

What is eSIM, and how does it work?

eSIM operates using a digital profile that is securely stored in your device. To activate, you scan a QR code or receive a downloadable profile link.

The profile contains necessary information for network access, eliminating the need for a physical SIM card.

Is my device compatible with eSIM?

Most modern smartphones and devices support eSIM technology. Check your device specifications or contact our support team for compatibility information.

How do I activate the eSIM on my device?

Activation is hassle-free. Upon purchase, you’ll receive detailed instructions on how to activate the eSIM on your device. It’s quick and easy!

What happens if I run out of data during my trip?

If you run out of data during your trip, options vary based on your plan. Rechargeable plans offer the possibility to add more data. Non-rechargeable plans require repurchase for continued connectivity.

Can I use an eSIM and a physical SIM simultaneously?

Absolutely! You can utilize both an eSIM and a physical SIM card simultaneously on your device. This allows for versatile functionality, such as selecting calls and messages from one SIM while assigning mobile data to the other

How does the activation date work for my plan?

During the purchase process, you have the option to select your desired activation date. The plan will automatically activate on the specified date, ensuring that you have seamless connectivity exactly when you need it. This way, you can plan ahead and enjoy hassle-free access to your mobile services.

Can I activate the plan before or after my selected date?

Yes, in most of cases. If you require adjustments, please contact our support team for personalized assistance.

How long does shipping usually take?

We provide free shipping for physical SIMs within the United States and offer digital delivery options for eSIMs. Physical SIMs are typically delivered within 6-10 business days. For faster delivery, explore our Prepaid eSIM plans, where all the details are delivered electronically

Why is passport or ID's necessary for certain plans?

In compliance with government regulations, documentation may be required for certain plans to align with local laws. Your personal information is treated with the highest degree of care, incorporating strict confidentiality and security measures.